10/28/09
I recieved 1 DVD. None were broken and all were playable.
10/27/09
I recieved 6 DVDs. None were broken and all were playable.
10/26/09 @ ~06:02 PM Mountain Time
spoke to nadine.
She was nice and helpful.
I received 1 DVD: WCFields; The great man. It was broken. I received a broken copy on 10/11/09. I have waited until now and received yet another broken copy. If Netflix gets it's way, the day of the DVD is not far away. Netflix streams movies to a number of platforms: the Microsoft Xbox 360, the TiVo platform, Sony Bravia Tvs, and the Sony PlayStation 3. That means you'll have to pay for internet access to watch movies while at the same time ISPs are limiting downloads (giga-bytes) in some test markets. They will probably go to download tiers. Add up all the costs. You'll be surprised. Going back to the big-screen looks more economical and preferable. Just eat before you go.
10/23/09
I received 7 DVDs none were broken and all were playable.
Thursday, October 29, 2009
Saturday, October 24, 2009
10/23/09
10/23/09
I received 2 DVDs none were broken and all were playable. Netflix announced today it is Rolling Out Streaming Only Service Overseas. Netflix CEO Reed Hastings said, "The plan hasn't been targeted toward U.S. users, because Netflix doesn't seem to believe
that there's enough demand there. Translation: they're introducing the idea elsewhere to get U.S. users used to the idea trying to avoid backlash. This is a typical ploy any company would attempt: no big secret.
10/22/09
I received 7 DVDs none were broken and all were playable. This is very confusing. I slowly open the envelopes and pull the DVDs from their sleeves with great hesitation and angst. I am relieved when all the DVDs are intact, but feel discomfort that I expect to find several broken DVDs rather than unbroken ones. In a sense, I experience anxiety due to the disappointment of not being able to watch the movies for which I have paid, contacting Netflix customer service, and waiting for a replacement DVD. This is a vicious cycle.
10/22/09 @ ~10:48 AM Mountain Time
spoke to brent.
He was nice and helpful.
I asked why South Park: Season 10: Disc 2 is still in my queue? I have already received and sent it back as an email confirmation will substantiate. On 10/13/09 I received South Park Season 10 Disc 3 - two identical copies, one copy was in a sleeve labeled Season 10 Disc 2. I assume this is where the confusion exists. He said he would remove it.
I received 2 DVDs none were broken and all were playable. Netflix announced today it is Rolling Out Streaming Only Service Overseas. Netflix CEO Reed Hastings said, "The plan hasn't been targeted toward U.S. users, because Netflix doesn't seem to believe
that there's enough demand there. Translation: they're introducing the idea elsewhere to get U.S. users used to the idea trying to avoid backlash. This is a typical ploy any company would attempt: no big secret.
10/22/09
I received 7 DVDs none were broken and all were playable. This is very confusing. I slowly open the envelopes and pull the DVDs from their sleeves with great hesitation and angst. I am relieved when all the DVDs are intact, but feel discomfort that I expect to find several broken DVDs rather than unbroken ones. In a sense, I experience anxiety due to the disappointment of not being able to watch the movies for which I have paid, contacting Netflix customer service, and waiting for a replacement DVD. This is a vicious cycle.
10/22/09 @ ~10:48 AM Mountain Time
spoke to brent.
He was nice and helpful.
I asked why South Park: Season 10: Disc 2 is still in my queue? I have already received and sent it back as an email confirmation will substantiate. On 10/13/09 I received South Park Season 10 Disc 3 - two identical copies, one copy was in a sleeve labeled Season 10 Disc 2. I assume this is where the confusion exists. He said he would remove it.
Thursday, October 22, 2009
10/21/09 WCFields: The great man - broken again.
10/21/09 @ ~2:50 PM Mountain Time
spoke to william.
He was nice.
I received 1 DVD. It was broken.
WCFields: The great man - broken again. I first received it broken on 10/15/09.
He told me to hold on to the movie for a couple of days to ensure I didn't get it back, since I wanted a replacement. But, if the movies were being inspected like customer service says they are, then I shouldn't get the same broken movie back, which I have on more than one occasion. I had already put the movie in the mail. But, I marked on the DVD, cover, and mailing envelope "broken". He recommended that I use a "sticky" and place it on the cover, so it can be reused and pass the savings on to the customer. I think the cost of a DVD would be greater and of more concern than the cover. Netflix isn't making any attempt to stop breakage but they're concerned about a cover. Go figure.
spoke to william.
He was nice.
I received 1 DVD. It was broken.
WCFields: The great man - broken again. I first received it broken on 10/15/09.
He told me to hold on to the movie for a couple of days to ensure I didn't get it back, since I wanted a replacement. But, if the movies were being inspected like customer service says they are, then I shouldn't get the same broken movie back, which I have on more than one occasion. I had already put the movie in the mail. But, I marked on the DVD, cover, and mailing envelope "broken". He recommended that I use a "sticky" and place it on the cover, so it can be reused and pass the savings on to the customer. I think the cost of a DVD would be greater and of more concern than the cover. Netflix isn't making any attempt to stop breakage but they're concerned about a cover. Go figure.
Tuesday, October 20, 2009
10/20/09 Netflix DVD breakage
10/19/09 @ ~3:15 PM Mountain Time
spoke to brent
I received 2 DVDs. None were broken and all were playable. But, I am paying for 8 DVDs at a time. I am not getting 8 DVDs at a time. I have noticed a decrease in the movies I receive versus what I am paying for. All things being equal (mail delays etc.), I would expect to receive more than 8 DVDs once in a while, or at least the 8 I am paying for once in awhile. But, the amount I receive is less than what I pay for, which is always in Netflix's favor. Why isn't it in my favor once in awhile?
10/17/09
I received 3 DVDs. None were broken and all were playable.
10/17/09 @ ~0840 AM Mountain Time
spoke to keenan
He was nice and informative.
I asked why Charlie Chan: Meeting at midnight availability has been "long wait" since July 2009. He didn't know. OK. But, I doubt this is a highly sought after movie as well as The Witches of Eastwick. Both were available when I put them in my queue weeks ago and they have been "long wait" to "very long wait" since. Netflix needs to have a higher inventory certainly more than 1 copy of any movie.
10/16/09 @ ~1023 PM Mountain Time
spoke to dedra
She was very nice.
I received 5 DVDs and one was broken: Bruce Almighty. That is a 20% failure rate.
I have, in a previous call to customer service, been asked if I could watch movies on-line (over the Internet). I don't have internet access at home, and why would I pay $50 per month for 8 DVDs at a time to watch unlimted movies (restricted to those offerded) on-line when I could get a cheaper Netflix plan for less than $10 per month that also allows watching movies on-line? And, I could watch many of the movies on-line at www.hulu.com or other legal and free sites. I chose Netflix because I do not have internet access at home and DVDs allow me to watch the movies when I choose. Netflix is trying to migrate customers to on-line viewing while still charging a hefty monthly fee (people feel they can still get them in the mail if wanted) while on-line viewing reduces Netflix costs substancially and increases their profits enormously. By ignoring the complaints customers have due to broken or scatched discs, many customers who have internet access at home watch movies on-line, which plays into Netflix's objective. Netflix blames me for broken discs because I take the time to report them. I am not the type of customer Netflix wants. They want the customer who blows viewing problems off and never holds Netflix accountable. They want the complacent customer.
10/15/09 @ ~8:31 PM Mountain Time
spoke to stephan
He was as much help as megan. It looks like Netflix has decided to cut me loose, because I actually take the time to report damaged DVDs.
South Park Season 10 Disc 1. It was scratched and unviewable.
So, this shipment was a 50% failure rate.
I pressed the issue of picking up my DVDs at Netflix's depot. He said they don't do that. So, how am I to help narrow down the problem? I don't think I'm supposed to, because then people will definitely know where the problem is. No one is supposed to know.
10/15/09 @ ~8:00 PM Mountain Time
spoke to megan
I received 4 discs: one disc was broken.
WCFields: The great man - broken.
She was very arguementative, and no help at all. She said I should get a PO Box at my expense to have the DVDs delivered to. I guess she is blaming me or the postman who delivers to my apartment? Based on What information? Apparently Netflix accepts a certain amount of damaged DVDs never mind customer satisfaction. I again offered to pick up my movies at the depot in an effort to narrow down where the problem exists: USPS or Netflix distribution. Not only did I not get a response, but she agreed that someone must have a grudge against me because they don't want me watching WC Fields movies. She asked me what I think Netflix should do. I responded by saying send me playable DVDs. Why would she think is it up to me to solve Netflix's problems? She said that in my apartment complex of 25 buildings (several hundred people) no one else was having problems. She said Netflix has lost a lot of product. That sounds like a good reason to fix the problem.
After hanging up I started watching South Park Season 10 Disc 1. It was scratched and unviewable. I called back.
spoke to brent
I received 2 DVDs. None were broken and all were playable. But, I am paying for 8 DVDs at a time. I am not getting 8 DVDs at a time. I have noticed a decrease in the movies I receive versus what I am paying for. All things being equal (mail delays etc.), I would expect to receive more than 8 DVDs once in a while, or at least the 8 I am paying for once in awhile. But, the amount I receive is less than what I pay for, which is always in Netflix's favor. Why isn't it in my favor once in awhile?
10/17/09
I received 3 DVDs. None were broken and all were playable.
10/17/09 @ ~0840 AM Mountain Time
spoke to keenan
He was nice and informative.
I asked why Charlie Chan: Meeting at midnight availability has been "long wait" since July 2009. He didn't know. OK. But, I doubt this is a highly sought after movie as well as The Witches of Eastwick. Both were available when I put them in my queue weeks ago and they have been "long wait" to "very long wait" since. Netflix needs to have a higher inventory certainly more than 1 copy of any movie.
10/16/09 @ ~1023 PM Mountain Time
spoke to dedra
She was very nice.
I received 5 DVDs and one was broken: Bruce Almighty. That is a 20% failure rate.
I have, in a previous call to customer service, been asked if I could watch movies on-line (over the Internet). I don't have internet access at home, and why would I pay $50 per month for 8 DVDs at a time to watch unlimted movies (restricted to those offerded) on-line when I could get a cheaper Netflix plan for less than $10 per month that also allows watching movies on-line? And, I could watch many of the movies on-line at www.hulu.com or other legal and free sites. I chose Netflix because I do not have internet access at home and DVDs allow me to watch the movies when I choose. Netflix is trying to migrate customers to on-line viewing while still charging a hefty monthly fee (people feel they can still get them in the mail if wanted) while on-line viewing reduces Netflix costs substancially and increases their profits enormously. By ignoring the complaints customers have due to broken or scatched discs, many customers who have internet access at home watch movies on-line, which plays into Netflix's objective. Netflix blames me for broken discs because I take the time to report them. I am not the type of customer Netflix wants. They want the customer who blows viewing problems off and never holds Netflix accountable. They want the complacent customer.
10/15/09 @ ~8:31 PM Mountain Time
spoke to stephan
He was as much help as megan. It looks like Netflix has decided to cut me loose, because I actually take the time to report damaged DVDs.
South Park Season 10 Disc 1. It was scratched and unviewable.
So, this shipment was a 50% failure rate.
I pressed the issue of picking up my DVDs at Netflix's depot. He said they don't do that. So, how am I to help narrow down the problem? I don't think I'm supposed to, because then people will definitely know where the problem is. No one is supposed to know.
10/15/09 @ ~8:00 PM Mountain Time
spoke to megan
I received 4 discs: one disc was broken.
WCFields: The great man - broken.
She was very arguementative, and no help at all. She said I should get a PO Box at my expense to have the DVDs delivered to. I guess she is blaming me or the postman who delivers to my apartment? Based on What information? Apparently Netflix accepts a certain amount of damaged DVDs never mind customer satisfaction. I again offered to pick up my movies at the depot in an effort to narrow down where the problem exists: USPS or Netflix distribution. Not only did I not get a response, but she agreed that someone must have a grudge against me because they don't want me watching WC Fields movies. She asked me what I think Netflix should do. I responded by saying send me playable DVDs. Why would she think is it up to me to solve Netflix's problems? She said that in my apartment complex of 25 buildings (several hundred people) no one else was having problems. She said Netflix has lost a lot of product. That sounds like a good reason to fix the problem.
After hanging up I started watching South Park Season 10 Disc 1. It was scratched and unviewable. I called back.
Tuesday, October 13, 2009
Monday, October 12, 2009
10/11/09 @ 7:32 PM
spoke to miranda
She was very nice.
We discussed the broken disc I received the day before as well as the previous ones. My experiences with customer service have for the most part been good. However, the reason I need to keep contacting them is frustrating. If I do not see a noticeable decline in damaged discs soon, I will not continue doing business with Netflix. My patience is growing thin. The amount of time required to return and report damaged movies as well as the disappointment of not getting the movie I was hoping to watch is just not worth the time, effort, and frustration. I'm going to count all the movies I've viewed since joining in mid-July so get a total failure rate.
10/10/09
Received 3 discs. 1 of 3 discs received failed: 33% failure rate.
Received broken: WC Fields: The great man.
10/09/09
spoke to aaron
He has excellent customer service skills. I hope they are being appreciated. My problem is with Netflix distribution. If the DVDs were actually and properly inspected, Netflix would not deliver scratched or broken discs, or only minimally. My experience has been the opposite. Netflix has apparently decided that scratching and breakage is acceptable and worth the risk of delivering unplayable discs.
10/08/09 @ ~8:50 PM Mountain Time
spoke to kira
I received 3 discs. One was broken and scratched. That is a 33% failure rate.
She said the rollers in the sorting machines at the Post Office break the discs. So what. Netflix chose the delivery method and the packaging material. How does breakage become my problem? All I want is the discs delivered to me as agreed. The same goes for scratched and unplayable discs.
And, Kira's statement is contradictory of jeremy's statement on 10/04/09 about my getting a different mailing address. A different mailing address would have achieved nothing except inconveniencing me even more.
10/06/09 @ ~4:10 PM Mountain Time
spoke to Bri, she was very nice
I wanted to provide feedback that the DVDs I have received 10/05/09 and 10/06/09 were not broken and were viewable.
10/06/09
I opened all the DVDs I received, two in total, in the company of a manager of the apartment complex in which I live. Each was viewable.
I do want to stress that I do not have internet access, a television, or a radio at home. This is why I joined Netflix. Receiving damaged discs from Netfix causes great disappointment, inconvenience, and added cost to me. I will, when possible depending on office hours, open all shipping envelopes in the company of my apartment complex management as witness to the condition I received the DVDs.
10/05/09 @ ~1:30 PM Mountain Time
I opened all the DVDs I recieved, seven in total, in the company of a manager of the apartment complex in which I live. Each was playable.
10/04/09 @ 4:30 PM Mountain Time
Can I try picking up my movies at the Netflix distribution center here in Albuquerque? I would be willing to try this once or twice to narrow down where the breakage is occurring.
10/04/09 @ 2:15 PM Mountain Time
spoke to jeremy
I had to tell jeremy 3 times I do not have another mailing address. I cannot believe that I am the only person getting broken discs in an apartment complex of 25 buildings. He suggested getting a PO Box. Why should I go to the added expense and inconvenience of getting a different mailing address? Perhaps Netflix should look into improving the envelopes the DVs are shipped in. I am very disgusted with the service I'm getting from Netflix.
10/03/09
I checked my personal email. For the first time I received an email stating: "We've received: SouthPark:
Season7: Disc 2 -- Damaged DVD". Up until now I haven't receieved an email that any DVD was received damaged. Maybe the problem is starting to get fixed.
I received 4 DVDs in the mail. I took all of them to the apartment complex office, in which I live, and opened each in the company of a manager. She said she was willing to verify the condition of the DVDs as I unwrapped them.
10/02/09 @ 5:15 PM Mountain Time
spoke to johnna
She said Stop loss reports are no longer filed. They are done automatically.
She will have my movies sent out the next day, and additional movies too. All I want are the movies I order in playable condition. Additional movies aren't solving anything when the failure rate is so high. So far each shipment is approximately 20% to 30% failure rate. I think Netflix assumes that the broken discs will eventually get flushed out of the system, and I'm being used as a conduit to achieve this.
10/02/09 @ 1:30 PM Mountain Time
spoke with Ryan.
He never asked me which movies were broken nor did he offer to send me others copies the next day let alone additional movies to compensate for my trouble. Has anyone thought about checking to see if the discs I have reported as broken were last viewed by the same person?
Ryan assured me that everything is being done. I asked what that is. I'm told it happens automatically. I asked what happens automatically. I'm again told everything. It appears to me that nothing is being done. He said they can't trace the issue down to a single address. Fair enough, but my apartment complex has 25 buildings. That's several hundred people. Have any of these complained?
Several weeks ago I received a broken movie. I reported it online and sent it back. Two days later I got the exact same disc as a replacement. Clearly the discs are not being inspected prior to shipping out to the next viewer. I'm paying for 8 movies at a time. That's all I want and that's all I expect: no more and no less.
10/01/09 @ ~ 1:30 PM
spoke to barbara
she will send replacement discs. She said a Stop loss report should have been filed.
spoke to miranda
She was very nice.
We discussed the broken disc I received the day before as well as the previous ones. My experiences with customer service have for the most part been good. However, the reason I need to keep contacting them is frustrating. If I do not see a noticeable decline in damaged discs soon, I will not continue doing business with Netflix. My patience is growing thin. The amount of time required to return and report damaged movies as well as the disappointment of not getting the movie I was hoping to watch is just not worth the time, effort, and frustration. I'm going to count all the movies I've viewed since joining in mid-July so get a total failure rate.
10/10/09
Received 3 discs. 1 of 3 discs received failed: 33% failure rate.
Received broken: WC Fields: The great man.
10/09/09
spoke to aaron
He has excellent customer service skills. I hope they are being appreciated. My problem is with Netflix distribution. If the DVDs were actually and properly inspected, Netflix would not deliver scratched or broken discs, or only minimally. My experience has been the opposite. Netflix has apparently decided that scratching and breakage is acceptable and worth the risk of delivering unplayable discs.
10/08/09 @ ~8:50 PM Mountain Time
spoke to kira
I received 3 discs. One was broken and scratched. That is a 33% failure rate.
She said the rollers in the sorting machines at the Post Office break the discs. So what. Netflix chose the delivery method and the packaging material. How does breakage become my problem? All I want is the discs delivered to me as agreed. The same goes for scratched and unplayable discs.
And, Kira's statement is contradictory of jeremy's statement on 10/04/09 about my getting a different mailing address. A different mailing address would have achieved nothing except inconveniencing me even more.
10/06/09 @ ~4:10 PM Mountain Time
spoke to Bri, she was very nice
I wanted to provide feedback that the DVDs I have received 10/05/09 and 10/06/09 were not broken and were viewable.
10/06/09
I opened all the DVDs I received, two in total, in the company of a manager of the apartment complex in which I live. Each was viewable.
I do want to stress that I do not have internet access, a television, or a radio at home. This is why I joined Netflix. Receiving damaged discs from Netfix causes great disappointment, inconvenience, and added cost to me. I will, when possible depending on office hours, open all shipping envelopes in the company of my apartment complex management as witness to the condition I received the DVDs.
10/05/09 @ ~1:30 PM Mountain Time
I opened all the DVDs I recieved, seven in total, in the company of a manager of the apartment complex in which I live. Each was playable.
10/04/09 @ 4:30 PM Mountain Time
Can I try picking up my movies at the Netflix distribution center here in Albuquerque? I would be willing to try this once or twice to narrow down where the breakage is occurring.
10/04/09 @ 2:15 PM Mountain Time
spoke to jeremy
I had to tell jeremy 3 times I do not have another mailing address. I cannot believe that I am the only person getting broken discs in an apartment complex of 25 buildings. He suggested getting a PO Box. Why should I go to the added expense and inconvenience of getting a different mailing address? Perhaps Netflix should look into improving the envelopes the DVs are shipped in. I am very disgusted with the service I'm getting from Netflix.
10/03/09
I checked my personal email. For the first time I received an email stating: "We've received: SouthPark:
Season7: Disc 2 -- Damaged DVD". Up until now I haven't receieved an email that any DVD was received damaged. Maybe the problem is starting to get fixed.
I received 4 DVDs in the mail. I took all of them to the apartment complex office, in which I live, and opened each in the company of a manager. She said she was willing to verify the condition of the DVDs as I unwrapped them.
10/02/09 @ 5:15 PM Mountain Time
spoke to johnna
She said Stop loss reports are no longer filed. They are done automatically.
She will have my movies sent out the next day, and additional movies too. All I want are the movies I order in playable condition. Additional movies aren't solving anything when the failure rate is so high. So far each shipment is approximately 20% to 30% failure rate. I think Netflix assumes that the broken discs will eventually get flushed out of the system, and I'm being used as a conduit to achieve this.
10/02/09 @ 1:30 PM Mountain Time
spoke with Ryan.
He never asked me which movies were broken nor did he offer to send me others copies the next day let alone additional movies to compensate for my trouble. Has anyone thought about checking to see if the discs I have reported as broken were last viewed by the same person?
Ryan assured me that everything is being done. I asked what that is. I'm told it happens automatically. I asked what happens automatically. I'm again told everything. It appears to me that nothing is being done. He said they can't trace the issue down to a single address. Fair enough, but my apartment complex has 25 buildings. That's several hundred people. Have any of these complained?
Several weeks ago I received a broken movie. I reported it online and sent it back. Two days later I got the exact same disc as a replacement. Clearly the discs are not being inspected prior to shipping out to the next viewer. I'm paying for 8 movies at a time. That's all I want and that's all I expect: no more and no less.
10/01/09 @ ~ 1:30 PM
spoke to barbara
she will send replacement discs. She said a Stop loss report should have been filed.
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