10/11/09 @ 7:32 PM
spoke to miranda
She was very nice.
We discussed the broken disc I received the day before as well as the previous ones. My experiences with customer service have for the most part been good. However, the reason I need to keep contacting them is frustrating. If I do not see a noticeable decline in damaged discs soon, I will not continue doing business with Netflix. My patience is growing thin. The amount of time required to return and report damaged movies as well as the disappointment of not getting the movie I was hoping to watch is just not worth the time, effort, and frustration. I'm going to count all the movies I've viewed since joining in mid-July so get a total failure rate.

10/10/09
Received 3 discs. 1 of 3 discs received failed: 33% failure rate.
Received broken: WC Fields: The great man.

10/09/09
spoke to aaron
He has excellent customer service skills. I hope they are being appreciated. My problem is with Netflix distribution. If the DVDs were actually and properly inspected, Netflix would not deliver scratched or broken discs, or only minimally. My experience has been the opposite. Netflix has apparently decided that scratching and breakage is acceptable and worth the risk of delivering unplayable discs.

10/08/09 @ ~8:50 PM Mountain Time
spoke to kira
I received 3 discs. One was broken and scratched. That is a 33% failure rate.
She said the rollers in the sorting machines at the Post Office break the discs. So what. Netflix chose the delivery method and the packaging material. How does breakage become my problem? All I want is the discs delivered to me as agreed. The same goes for scratched and unplayable discs.
And, Kira's statement is contradictory of jeremy's statement on 10/04/09 about my getting a different mailing address. A different mailing address would have achieved nothing except inconveniencing me even more.

10/06/09 @ ~4:10 PM Mountain Time
spoke to Bri, she was very nice
I wanted to provide feedback that the DVDs I have received 10/05/09 and 10/06/09 were not broken and were viewable.

10/06/09
I opened all the DVDs I received, two in total, in the company of a manager of the apartment complex in which I live. Each was viewable.

I do want to stress that I do not have internet access, a television, or a radio at home. This is why I joined Netflix. Receiving damaged discs from Netfix causes great disappointment, inconvenience, and added cost to me. I will, when possible depending on office hours, open all shipping envelopes in the company of my apartment complex management as witness to the condition I received the DVDs.

10/05/09 @ ~1:30 PM Mountain Time
I opened all the DVDs I recieved, seven in total, in the company of a manager of the apartment complex in which I live. Each was playable.

10/04/09 @ 4:30 PM Mountain Time
Can I try picking up my movies at the Netflix distribution center here in Albuquerque? I would be willing to try this once or twice to narrow down where the breakage is occurring.

10/04/09 @ 2:15 PM Mountain Time
spoke to jeremy
I had to tell jeremy 3 times I do not have another mailing address. I cannot believe that I am the only person getting broken discs in an apartment complex of 25 buildings. He suggested getting a PO Box. Why should I go to the added expense and inconvenience of getting a different mailing address? Perhaps Netflix should look into improving the envelopes the DVs are shipped in. I am very disgusted with the service I'm getting from Netflix.

10/03/09
I checked my personal email. For the first time I received an email stating: "We've received: SouthPark:
Season7: Disc 2 -- Damaged DVD". Up until now I haven't receieved an email that any DVD was received damaged. Maybe the problem is starting to get fixed.
I received 4 DVDs in the mail. I took all of them to the apartment complex office, in which I live, and opened each in the company of a manager. She said she was willing to verify the condition of the DVDs as I unwrapped them.

10/02/09 @ 5:15 PM Mountain Time
spoke to johnna
She said Stop loss reports are no longer filed. They are done automatically.
She will have my movies sent out the next day, and additional movies too. All I want are the movies I order in playable condition. Additional movies aren't solving anything when the failure rate is so high. So far each shipment is approximately 20% to 30% failure rate. I think Netflix assumes that the broken discs will eventually get flushed out of the system, and I'm being used as a conduit to achieve this.

10/02/09 @ 1:30 PM Mountain Time
spoke with Ryan.
He never asked me which movies were broken nor did he offer to send me others copies the next day let alone additional movies to compensate for my trouble. Has anyone thought about checking to see if the discs I have reported as broken were last viewed by the same person?
Ryan assured me that everything is being done. I asked what that is. I'm told it happens automatically. I asked what happens automatically. I'm again told everything. It appears to me that nothing is being done. He said they can't trace the issue down to a single address. Fair enough, but my apartment complex has 25 buildings. That's several hundred people. Have any of these complained?

Several weeks ago I received a broken movie. I reported it online and sent it back. Two days later I got the exact same disc as a replacement. Clearly the discs are not being inspected prior to shipping out to the next viewer. I'm paying for 8 movies at a time. That's all I want and that's all I expect: no more and no less.

10/01/09 @ ~ 1:30 PM
spoke to barbara
she will send replacement discs. She said a Stop loss report should have been filed.