10/20/09 Netflix DVD breakage

10/19/09 @ ~3:15 PM Mountain Time
spoke to brent
I received 2 DVDs. None were broken and all were playable. But, I am paying for 8 DVDs at a time. I am not getting 8 DVDs at a time. I have noticed a decrease in the movies I receive versus what I am paying for. All things being equal (mail delays etc.), I would expect to receive more than 8 DVDs once in a while, or at least the 8 I am paying for once in awhile. But, the amount I receive is less than what I pay for, which is always in Netflix's favor. Why isn't it in my favor once in awhile?

10/17/09
I received 3 DVDs. None were broken and all were playable.

10/17/09 @ ~0840 AM Mountain Time
spoke to keenan
He was nice and informative.
I asked why Charlie Chan: Meeting at midnight availability has been "long wait" since July 2009. He didn't know. OK. But, I doubt this is a highly sought after movie as well as The Witches of Eastwick. Both were available when I put them in my queue weeks ago and they have been "long wait" to "very long wait" since. Netflix needs to have a higher inventory certainly more than 1 copy of any movie.

10/16/09 @ ~1023 PM Mountain Time
spoke to dedra
She was very nice.
I received 5 DVDs and one was broken: Bruce Almighty. That is a 20% failure rate.
I have, in a previous call to customer service, been asked if I could watch movies on-line (over the Internet). I don't have internet access at home, and why would I pay $50 per month for 8 DVDs at a time to watch unlimted movies (restricted to those offerded) on-line when I could get a cheaper Netflix plan for less than $10 per month that also allows watching movies on-line? And, I could watch many of the movies on-line at www.hulu.com or other legal and free sites. I chose Netflix because I do not have internet access at home and DVDs allow me to watch the movies when I choose. Netflix is trying to migrate customers to on-line viewing while still charging a hefty monthly fee (people feel they can still get them in the mail if wanted) while on-line viewing reduces Netflix costs substancially and increases their profits enormously. By ignoring the complaints customers have due to broken or scatched discs, many customers who have internet access at home watch movies on-line, which plays into Netflix's objective. Netflix blames me for broken discs because I take the time to report them. I am not the type of customer Netflix wants. They want the customer who blows viewing problems off and never holds Netflix accountable. They want the complacent customer.

10/15/09 @ ~8:31 PM Mountain Time
spoke to stephan
He was as much help as megan. It looks like Netflix has decided to cut me loose, because I actually take the time to report damaged DVDs.
South Park Season 10 Disc 1. It was scratched and unviewable.
So, this shipment was a 50% failure rate.
I pressed the issue of picking up my DVDs at Netflix's depot. He said they don't do that. So, how am I to help narrow down the problem? I don't think I'm supposed to, because then people will definitely know where the problem is. No one is supposed to know.

10/15/09 @ ~8:00 PM Mountain Time
spoke to megan
I received 4 discs: one disc was broken.
WCFields: The great man - broken.
She was very arguementative, and no help at all. She said I should get a PO Box at my expense to have the DVDs delivered to. I guess she is blaming me or the postman who delivers to my apartment? Based on What information? Apparently Netflix accepts a certain amount of damaged DVDs never mind customer satisfaction. I again offered to pick up my movies at the depot in an effort to narrow down where the problem exists: USPS or Netflix distribution. Not only did I not get a response, but she agreed that someone must have a grudge against me because they don't want me watching WC Fields movies. She asked me what I think Netflix should do. I responded by saying send me playable DVDs. Why would she think is it up to me to solve Netflix's problems? She said that in my apartment complex of 25 buildings (several hundred people) no one else was having problems. She said Netflix has lost a lot of product. That sounds like a good reason to fix the problem.
After hanging up I started watching South Park Season 10 Disc 1. It was scratched and unviewable. I called back.