10/21/09 @ ~2:50 PM Mountain Time
spoke to william.
He was nice.
I received 1 DVD. It was broken.
WCFields: The great man - broken again. I first received it broken on 10/15/09.
He told me to hold on to the movie for a couple of days to ensure I didn't get it back, since I wanted a replacement. But, if the movies were being inspected like customer service says they are, then I shouldn't get the same broken movie back, which I have on more than one occasion. I had already put the movie in the mail. But, I marked on the DVD, cover, and mailing envelope "broken". He recommended that I use a "sticky" and place it on the cover, so it can be reused and pass the savings on to the customer. I think the cost of a DVD would be greater and of more concern than the cover. Netflix isn't making any attempt to stop breakage but they're concerned about a cover. Go figure.
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