11/21/09

11/20/09
spoke to david @ 9:52 PM mountain time.
I received 8 DVDs. 1 was scratched and was unplayable. 1 was broken and was unplayable. He again said I should use an alternative mailing address. What is it with these people? How many mailing addresses do they think people have? I'm sure not going to have them delivered to work as they would absolutely get lost. He would not compensate me for the movies I was unable to watch, because he said I had been compensated in the past. He said I have received too many broken or unplayable DVDs. Huh? It sounds like he is blaming me. I'm confused. I buy a product. It doesn't work or the manufacturer makes a defective product, and that becomes my problem? I have said all along, just give me what I pay for - nothing more and nothing less. I told him to make an entry that I will quit my membership with Netflix as of 12/09/09. I am tried of their shit. Netflix doesn't care about customer satisfaction.

11/17/09
spoke to s. (forgot his name)
He didn't offer a bonus DVD.
I received 8 DVDs. 1 was scratched and was unplayable.
I have been waiting for several movies since July 2009. It is a members perogative to keep a movie as long as they wish, but the fact that these have been on "Long Wait" for months indicates that these movies are at the very least lost. What are the chances that every copy of a 50+ year old movie would be on "Long Wait" for months? Is there no other copy available somewhere else in the United States? Replacements have not been added to Netflix's inventory if infact they ever existed. Netflix is cutting costs at the expense of customer service.