12/31/09

12/29/09
I received 8 DVDs. 7 were playable.
I spoke to trevor @ 8:07 PM mountain time.
trevor did not offer to send me a bonus dics because I got a scratched unplayable one.
The last several DVD deliveries have had a much better success rate. This makes me very curious why I had been previously asked to provide an alternate mailing address at my expense to have DVDs delivered unbroken. Customer service agents implied that I was responsible for the broken discs - presumably for some gain. For a very long time, Netflix's position was that I was the only person in my entire zip code who was experiencing broken discs. Netflix may have gotten the message that I was going to stand firm on my position that I am entitled to get what I paid for and it was their responsibility to resolve the broken disc issue at their expense of time and money. Apparently the cost of replacement discs got someone's attention.

12/26/09
I received 8 DVDs. All were playable.

12/22/09
I received 7 DVDs. All were playable.

12/17/09
I received 2 DVDs. All were playable.

12/17/09
I received 1 DVD. It was playable.

12/15/09
I received 8 DVDs. Seven were playable. One was scratched and not playable.
I spoke mike.
Despite my request to cancel my membership during my conversation with david on 11/20/09, my membership was not canceled on 12/10/09. I tried changing it to 2 DVDs at a time on 11/26/06 to ensure I recieved my remaining DVDs before canceling. But, I found out on 12/10/09, my renewal date, it wasn't changed and wasn't canceled. Since I have been billed, I will continue until 01/10/10. I will cancel online and cancel my credit card, and put Netflix in the past.

12/12/09
I received 2 DVDs. All were playable.

12/08/09
I received 7 DVDs. All were playable.

12/07/09
I received 1 DVD. It was playable.